From today, residents in South Oxfordshire and Vale of White Horse should use a new number for district council waste and recycling enquiries: 01235 422 123.

The previous number (03000 610 610) is being phased out and will be switched off soon. The new number is already active, so residents should update their records and start using it right away.

01235 422 123 is new number is for all household waste, recycling, food, garden waste (collections only*), bulky waste collections, clinical waste collections and street cleaning services. It is also the number to call to report fly-tipping and abandoned vehicles.

*For queries about garden waste permits, residents should continue to call 01235 422 422.

For enquiries relating to Household Waste and Recycling Centres (HWRC’s), please continue to contact the county council on 0345 310 1111.

Cllr Hayleigh Gascoigne, Cabinet Member for Environmental Services, Climate Action and Nature Recovery, at Vale of White Horse District Council, said: “Please take a moment to update your records and help spread the word, particularly to neighbours who may not use the internet or social media. If you’re not able to access information or report issues online, simply call 01235 422 123.”

Cllr Sam James-Lawrie, Cabinet Member for Climate and Environment at South Oxfordshire District Council, said: “The waste team deals with thousands of enquiries each month, so it’s important people have the correct number. We’re asking local communities to help us share the new number and make sure no one is left behind – so, please let your family, friends and neighbours know that the new waste number is 01235 422 123.”

The councils are working with waste contractor Biffa and parish councils to ensure everyone is informed.